Fachai Cares About Your Well-Being
Playing online should be an enjoyable and controlled experience — not something that causes worry or pressure in your daily life. Fachai is built not only to deliver the best gaming experience, but also to ensure every member is in good financial and emotional health.
The online gaming industry carries a social responsibility that cannot be taken lightly. That is why Fachai actively invests in responsible gaming programs, provides easy-to-use self-control tools, and trains our team to identify and assist members who may need support.
One thing we always remind you: gaming is entertainment, not a way to generate income or solve financial problems. If you approach gaming with this mindset, your chances of enjoying a positive and sustainable experience will be far greater.
Self-Control Tools on the Fachai Platform
All these tools are accessible directly from your account settings in under 5 minutes. No complicated process, no judgmental questions.
Set daily, weekly, or monthly deposit limits that suit your means. Once a limit is set, the system will not allow any deposit exceeding that amount within the selected period.
Cap the maximum loss you are willing to absorb in a day, week, or month. Once this limit is reached, the system will prevent you from continuing to play within that period.
Set a daily or weekly session time limit. The system will notify you as you approach the limit and automatically end the session once it is reached.
Need a short break? Activate the self-break mode to block access to your account for 24 hours, 7 days, or 30 days. The break period cannot be shortened once activated.
If you feel you need a longer or permanent break, self-exclusion options of 6 months, 1 year, or permanently are available. The account will be fully closed and cannot be reopened.
Enable periodic notifications that remind you how long you have been playing and how much you have wagered in the current session. Awareness is the first step to staying in control.
Warning Signs to Watch Out For
Being honest with yourself is the most important step. If you identify any of these signs, it is worth pausing for a moment and talking to someone you trust.
Playing to recover previous losses ("chasing losses")
Borrowing money or selling assets to fund gaming
Hiding gaming activity from family members or friends
Feeling restless, irritable, or stressed when not playing
Neglecting work, family, or financial responsibilities in favour of playing
Continuing to play even when aware it is affecting your life
Spending money meant for basic needs (food, bills, rent) on gaming
How to Play in a Healthy and Responsible Way
Healthy play does not mean you cannot have fun or cannot play regularly. It is simply about maintaining the right balance in your life.
Set a gaming budget and stick to it — treat it as an entertainment expense
Only play with disposable money — not daily essentials or savings
Set a session time limit and take a break when time is up
Accept losses as part of the entertainment, not a disaster
Ensure gaming activity does not interfere with relationships and social responsibilities
Do not play when you are stressed, sad, or under pressure
Stop right away when you feel you have won enough for the day
Self-Assessment Test: Are You Playing Healthy?
The questions below are here to help you assess your own gaming patterns. There are no right or wrong answers — they are simply to help you think more clearly.
Steps to Getting Help at Fachai
If you or someone you know needs help, the process at Fachai is simple, fast, and completely confidential.
Access your Fachai account via the website or mobile app. All self-control tools are available from the Account Settings menu.
Find the Responsible Gaming menu in your account settings. There you will find all available self-control tools.
Choose the tool that best suits your needs — whether it's a deposit limit, time limit, temporary break, or self-exclusion. All options are available in an easy-to-understand interface.
If you feel the need to talk directly, the Fachai support team is available 24/7 via live chat. All conversations are completely confidential.
Once you set any limit or activate self-exclusion, it takes effect immediately. Break periods cannot be shortened — this is for your own protection.
FAQ – Responsible Gaming
Understanding the Risks of Problem Gambling
Problem gambling does not happen overnight. It usually starts slowly — with sessions that run a little longer than planned, or deposits that slightly exceed the budget you set. Without awareness, these patterns can grow into more serious issues affecting your finances, relationships, and mental health.
In Malaysia, problem gambling is a real issue that affects all walks of life — not just certain groups. Work pressure, financial difficulties, or simple boredom can push someone to start relying on gambling as a temporary "solution".
What separates responsible gaming from problem gambling is not how often you play or how much you spend — it is whether you still have full control over your decisions and actions. As long as you play within the limits you set yourself, using money you can afford to lose, and without letting gaming interfere with the important areas of your life, you are playing responsibly.
Fachai believes that education and awareness are the most powerful tools in preventing problem gambling. That is why we continuously update the content on this page, train our support team, and ensure self-control tools are always easy to access. We also work with various parties to ensure members who need support can access it without difficulty.
Think of the cost of playing like a cinema ticket or a dinner out — it is an entertainment expense, not an investment.
Set a budget you are comfortable losing entirely. Never play with money set aside for daily necessities.
Time passes quickly while playing. Set an alarm or use Fachai's time limit tool to make sure you do not lose track of time.
Avoid playing when you are in an emotionally unstable state — sad, angry, stressed, or overly excited.
The fachai support team is available 24/7. No question is too small or too big.