Our Commitment to Your Privacy
All data transmitted between your device and fachai servers is protected by 256-bit SSL encryption — the same standard used in Malaysian online banking.
Fachai does not sell, rent, or share member personal data with third parties for marketing purposes without your explicit consent.
You have the right to access, amend, or request deletion of your personal data at any time by contacting our support team.
Your data is stored on servers monitored around the clock with automated intrusion detection systems and regular backups.
Fachai complies with established data protection requirements and conducts KYC processes in accordance with prescribed anti-money laundering guidelines.
Have questions about your personal data? The Fachai support team is available 24 hours a day via live chat on the platform.
01 Scope of This Privacy Policy
This Privacy Policy explains how Fachai ("we", "Platform") collects, uses, stores, discloses, and protects the personal information provided by users ("you", "member") when using the fachai.ml website and the Fachai mobile app.
By registering an account or continuing to use the Fachai platform, you agree to the collection and use of your information as described in this policy. If you do not agree, please stop using our platform.
02 Personal Data We Collect
Fachai collects various types of data depending on how you interact with our platform. The table below provides a clear overview:
| Data Categories | Type of Information | How It Is Collected |
|---|---|---|
| Identity | Full name, date of birth, gender, identification card number | Registration form & KYC |
| Contact | Email address, phone number, residential address | Registration & account profile |
| Financial | Bank account details, payment methods, transaction records | Deposit & withdrawal processing |
| Technical | IP address, device type, operating system, web browser | Automatic platform access |
| Usage | Game records, betting history, session duration | In-platform activity |
| Communications | Support chat records, emails, feedback | Interactions with our team |
Automatically Collected Data
When you visit the Fachai platform, our system automatically records technical information such as your IP address, IP-based geographic location, device and browser type, and session time and duration. This data is used solely for security purposes, platform analytics, and detection of suspicious activity.
03 How We Use Your Personal Data
The data collected is used for the following legitimate purposes:
- Account Management: Processing registrations, verifying identity (KYC), and managing member accounts
- Financial Transactions: Processing deposits and withdrawals securely and efficiently
- Platform Security: Detecting and preventing fraud, money laundering, and suspicious activity
- Customer Support: Responding to inquiries and resolving issues reported by members
- Platform Improvements: Analyzing usage data to improve the user experience
- Service Communications: Sending important notifications related to your account, transactions, and platform updates
- Legal Compliance: Fulfilling reporting obligations to the relevant authorities
- Marketing (with consent): Sending promotional information and exclusive offers — only if you have given your consent
04 Data Sharing with Third Parties
Fachai does not sell member personal data. However, there are certain situations where we need to share data with selected third parties:
Service Providers
We work with third-party service providers that help us operate the platform — including payment gateway providers, cloud services, and analytics tools. All such providers are contractually bound to protect your data and may only use it for purposes specified by Fachai.
Legal Requirements
Fachai may need to disclose personal data to government authorities or law enforcement bodies when required by a court order, warrant, or valid legal requirement.
Legitimate Interest Protection
In cases involving fraud, money laundering, or serious security threats, we reserve the right to share necessary information with the relevant authorities or financial institutions to protect the legitimate interests of the platform and other members.
05 Cookies and Tracking Technologies
The fachai platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly.
Types of Cookies Used
- Essential Cookies: Required for basic platform functions such as login and user sessions. Cannot be disabled.
- Performance Cookies: Collecting statistical data on how you use the platform to help us make improvements.
- Functional Cookies: Saving your preferences such as your chosen language and display settings.
- Analytics Cookies: Helps us understand usage patterns in aggregate and cannot be used to identify individuals.
You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.
06 Data Security Measures
Fachai takes data security very seriously. We implement multiple layers of protection to keep your personal data safe:
- 256-bit SSL encryption for all communications between your device and our servers
- Data encryption at rest (encryption at rest) for sensitive information such as financial data
- Two-factor authentication (2FA) available to all member accounts
- 24/7 security monitoring with automated intrusion detection systems
- Regular security audits by independent third parties
- Strict access controls — only authorised staff may access member data
- Regular data backups to ensure service continuity
07 Data Retention Period
Fachai retains member personal data only for as long as necessary for the purposes stated in this policy or as required by law. Generally:
- Active account data: Retained for the duration of account activity and for 5 years after account closure
- Financial transaction records: Retained for a minimum of 7 years for anti-money laundering compliance
- Security logs: Retained for 2 years for investigation purposes if required
- Customer support records: Retained for 3 years from the date of last interaction
- Marketing data (with consent): Retained until you withdraw consent
Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to any individual.
08 Your Rights Regarding Personal Data
As a fachai member, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request data deletion under certain circumstances permitted by law.
Request that we restrict the processing of your data in certain situations.
Receive your data in a machine-readable format for transfer to another platform.
Object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, contact our support team via live chat or email at [email protected]. We will process your request within 30 business days.
09 Children's Privacy
The fachai platform is exclusively for individuals aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18.
If we find that data belonging to a minor has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child has registered an account at Fachai are asked to contact us immediately.
10 Amendments to the Privacy Policy
Fachai reserves the right to modify this Privacy Policy at any time. Any material amendments will be communicated to members via in-platform notifications or email at least 14 days before the changes take effect.
The last updated date is always displayed at the top of this page. We encourage you to review this page periodically. Continued use of the fachai platform after any amendment takes effect means you accept the updated policy.
11 Contact Us for Privacy Inquiries
If you have any questions, concerns, or complaints regarding how we handle your personal data, please contact us through the following channels:
- Live Chat: In-platform chat icon — available 24/7
- Email: [email protected] — response within 24 business hours
We are committed to addressing every privacy-related inquiry seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to refer the matter to the relevant data protection authority in your jurisdiction.