Terms and Conditions Fachai –
Read Before You Start Playing

01 Acceptance of Terms

Welcome to fachai. By accessing, registering, or using any part of our platform — whether through the official website at fachai.ml or the fachai mobile app — you are deemed to have read, understood, and agreed to be bound by all the terms and conditions set out in this document.

These terms constitute a legally binding agreement between you as the user ("Member") and fachai as the platform operator ("Platform"). If you do not agree with any part of these terms, please stop using our platform immediately.

02 Eligibility & Account Registration

Eligibility Requirements

To register and use the fachai platform, you must meet all of the following requirements:

• Be at least 18 years old at the time of registration
• Not a resident or citizen of regions that prohibit online gambling
• Not currently prohibited from gambling activities by court order or a self-exclusion program
• Acting on your own behalf and not under the direction or interest of any third party

Fachai reserves the right to request proof of age and identity at any time. Accounts that fail to provide the requested proof within the specified timeframe will be temporarily suspended until the verification process is complete.

One Account Per User

Each individual is only permitted to hold one account only on the fachai platform. This includes accounts registered under different names, email addresses, phone numbers, IP addresses, or payment methods. Creating multiple accounts will result in the closure of all associated accounts and the freezing of all balances.

Registration Details

All information you provide during registration must be truthful, accurate, and current. fachai is not responsible for any losses arising from inaccurate or false registration information provided by a member.

03 Deposits & Withdrawals

Deposit

All deposits must be made using payment methods supported by the fachai platform. Deposits are processed in real time and credited to your gaming account instantly upon confirmation of the transaction.

• Minimum and maximum deposit limits vary depending on the payment method used
• Only payment methods registered under the member's own name are accepted
• Fachai does not accept cash deposits or anonymous money transfers
• Successful deposits cannot be reversed once credited to the account

Withdrawal

Withdrawals are available to members who have fully completed the KYC process. Withdrawal requests are processed within the timeframes set for each chosen withdrawal method:

• Online Banking (FPX): 10–30 minutes (business days)
• Digital Wallet: 15–60 minutes
• Manual Bank Transfer: 1–3 hours on business days

Fachai reserves the right to delay withdrawal processing that requires additional review for security or compliance reasons. In such cases, our team will contact the relevant member for further information.

04 Bonuses & Promotions

Fachai offers a variety of bonuses and promotions from time to time for both new and existing members. All bonuses are subject to the following conditions unless otherwise stated in the specific terms of each promotion:

Wagering Requirement

Welcome bonuses and deposit bonuses carry wagering requirements that must be met before winnings from bonus funds can be converted to cash and withdrawn. The applicable wagering rate will be clearly stated in the terms of each promotion.

• The wagering requirement is calculated based on the bonus amount received, not the deposit
• Not all games contribute equally toward the wagering requirement
• Live Casino games and sports betting may have different contribution rates
• The bonus validity period is 30 days from the activation date unless otherwise stated

Bonus Abuse

Fachai uses an automated detection system to identify bonus abuse. Any attempt to exploit or manipulate bonus terms — including through the use of multiple accounts, arbitrage betting, or strategies that go against the spirit of the promotion — will result in the cancellation of the bonus and related winnings, and possible account closure.

05 Game Rules

All games available on the fachai platform use a random number generator (RNG) that has been independently audited by internationally recognized certification bodies. This ensures every game outcome is entirely random and cannot be manipulated.

• Each game has its own rules and return-to-player (RTP) percentage, which can be viewed in the respective game information
• Winnings are automatically credited to the account after each round or hand is completed
• In the event of a technical disruption during an active game, the system will record the game state at the last verified point to resolve the game or refund the bet
• Game results recorded in the Fachai system are final unless a proven technical error is demonstrated

06 Prohibited Conduct

Members are prohibited from doing the following on the Fachai platform:

• Registering more than one account or using another person's account
• Using false identification or forging documents during KYC
• Engaging in any form of money laundering through the platform
• Using bots, automated software, or unauthorized methods to gain an advantage in games
• Colluding with other players to manipulate game outcomes
• Exploiting bugs or technical vulnerabilities on the platform for personal gain without reporting them to fachai
• Spreading false or defamatory information about fachai to third parties

Violating any of the above prohibitions may result in immediate action, including account suspension or closure, balance freezing and forfeiture, and reporting to the relevant authorities.

07 Account Suspension & Closure

Fachai reserves the right to suspend or close any member's account at any time, with or without prior notice, for reasons including but not limited to:

• Violation of any term in this document
• Failure to comply with KYC verification requests within the specified timeframe
• Suspected fraudulent activity or money laundering
• Bonus abuse or promotion exploitation
• Upon request by law enforcement authorities

In cases of suspension due to proven fraud, Fachai reserves the right to freeze and forfeit all balances in the relevant account. For suspensions due to verification or resolved technical issues, balances will be returned to the member once the matter is resolved.

Members may also close their own account at any time by contacting the Fachai customer support team. Account closure requests due to gambling-related issues will be processed immediately.

08 Limitation of Liability

The fachai platform is provided on an "as-is" basis. While we strive to keep the platform running without interruption at all times, we cannot guarantee:

• The platform will always be available and free from technical disruptions
• All information on the platform is accurate and up to date at all times
• The platform is free from software errors or unforeseen security vulnerabilities

Fachai is not liable for any losses arising from internet service disruptions, user device technical issues, or third-party factors beyond our control. Fachai's maximum liability to any member under any circumstances shall not exceed the member's net deposit amount in the 30 days preceding the incident giving rise to the claim.

09 Personal Data Protection

Fachai collects and processes members' personal data in accordance with our Privacy Policy, which can be read on the Privacy Policy. In short, your data is used to:

• Managing accounts and processing financial transactions
• Carrying out the required identity verification (KYC) process
• Detecting and preventing fraudulent activity
• Providing effective customer support
• Fulfilling legal obligations and regulatory compliance

Fachai does not sell or disclose members' personal data to third parties for marketing purposes without member consent, except as required by law or to protect the legitimate interests of the platform.

10 Responsible Gaming

Fachai is committed to the principles of responsible gaming. We believe that gaming should be a source of fun and entertainment, not stress or financial burden. To that end, we provide a range of tools to help our members play responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits from within your account
• Loss Limit: A self-set cap on the total amount you can lose within a given period
• Play Time Limit: Set daily or weekly session time limits for gaming
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform
• Reality Mode: Periodic reminder messages about the time spent and total amount wagered

If you feel that your gaming activity is starting to have a negative impact on your daily life, contact the Fachai support team for assistance or visit the Responsible Gaming us for more information.

11 Applicable Law

These Terms and Conditions are governed by and interpreted in accordance with the applicable laws of the jurisdiction in which the fachai platform operates. Any dispute arising from or relating to these terms shall first be resolved through good-faith negotiation.

If negotiation is unsuccessful, the dispute may be referred to independent arbitration or a court with jurisdiction over the matter. Members agree that legal proceedings will be conducted on an individual basis and not as a class action.

12 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the fachai team is ready to assist you. Contact us via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the platform
• Support Email: [email protected] (response within 24 hours)

For issues related to responsible gaming, our dedicated support team is ready to assist you promptly and confidentially.